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職責描述: 1.Supervise a team of corporate action staff to provide operational support and services for corporate action events processing. 2.Manage the daily operations to ensure the accuracy for maintaining high standard of customer service delivery. 3,Review and recommend improvement of the operations workflow for process streamline and effectiveness. 4.Perform transaction approval process on day to day operations. 5.Monitor and ensure instructions are delivered within custodian deadline time and funding cut off time. 6.Review and ensure corporate action checklists are updated and completed before day end. 7.Review daily control sheets and reports to ensure exceptional cases are closely monitored. 8.Review daily transactions and perform investigation for any discrepancies. 9.Perform daily review of unreconciled items per update of Reconciliation Team. 10.Review and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructions. 11.Prepare investigation reports including operational loss report for management review and approval. 12.Preparation of management and regulatory report. 13.Monitor and ensure corporate action events and information are disseminated to marketing teams for onward delivery to clients promptly and within reasonable timeframes. 14.Handle customer complaint and perform investigation to identify the root cause with prompt service recovery. 15.Monitor workflow of team members to ensure resources are allocated appropriately. 16.Provide guidance and training to team members to enhance their operations knowledge and competency. 17.Be flexible to perform any assignment/task or ad hoc projects per request (e.g. Holiday Support, OT, UAT, job reallocation, etc.). 任職要求: 1.Good knowledge of banking products across different asset classes 2.Experience in banking or securities operations 3.Experience in high transaction volume that requires manual processing with narrow processing window 4.Strong numerical skills and computer knowledge 5.Good communication and problem solving skills with proficiency in English and working knowledge of Simplified/Traditional Chinese 福利待遇 - 具競爭力的薪酬：基本工資 績效獎金 輪班補貼 早晚班交通津貼； - 健全福利保障：五險一金 補充性商業醫療保險 免費年度體檢； - 暢享10 天假期：除享有國家法定節假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產檢假、產假以及陪產假、哺乳假等，助您達到工作生活的平衡； - 彈性福利制度：年假可買賣，商業醫療保險套餐可升級，您還可申請旅游補貼、個人進修補助、運動健身補貼等，滿足個性化福利需求； - 人性化工作環境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進行勞逸結合； - 多元化員工活動：運動會、團建、年會等精彩活動給您平臺，任您施展才華。 培訓與發展 - 廣闊的職業發展平臺：遍及全球的集團網絡，提供擴展人脈及跨文化交流的機會，您還可申請不同國家及地區的長短期職位，不斷挑戰自我； - 系統性人才培育及發展：配備職業導師，為您提供清晰的職業規劃指導，充分挖掘橫向及縱向的發展潛力； - 完善的專業培訓體系：入職即可享帶薪培訓，多元化的培訓機會，還有資源及教育援助，幫您逐步實現職業目標。