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崗位職責(zé):
Pension Administration is responsible for providing services to Hong Kong MPF customers (including handles both HSBC and HASE business), which handles data input and maintenance, application processing and customer contact service and so on.
匯豐強(qiáng)積金部門: 主要負(fù)責(zé)香港匯豐和恒生強(qiáng)制性公積金的資料錄入和維護(hù)，以及處理相關(guān)申請，或電話客戶服務(wù)等文職類工作。
Principal responsibilities
1. Continuously provide high quality Hong Kong MPF/Provident Fund administrative services to achieve maximum client satisfaction within the specific scope defined by the PLA.
2. Acquire updated program, workflow and product knowledge and apply it independently to daily work.
3. Process internal and external client requests and ensure they meet internal service standards and external compliance requirements.
4. Identify and report common or infrequent fraud/error/irregular transactions and may make follow-up recommendations beyond their authority.
5. Build positive relationships with peers, participate in team meetings/events, and promote teamwork.
任職要求:
任職要求
Qualifications：
1. College degree or above.
2. Basic knowledge of MS Office applications.
3. Have good English/ fluent and idiomatic Chinese (Mandarin/ Cantonese) reading, writing and oral skills.
4. Able to arrange multiple daily tasks reasonably, deal with various problems in time and ensure accuracy.
任職資格
1. 大專或以上學(xué)歷。
2. 熟練掌握微軟Office應(yīng)用程序的基本知識(shí)。
3. 具有良好的英語/中文（普通話和廣東話）閱讀，書寫和口語能力。
4. 能夠合理安排日常多項(xiàng)任務(wù)，及時(shí)處理各類問題并確保準(zhǔn)確性。