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1. Business Development and New Opportunities
61 Lead Generation and Management
61 Identify and qualify new business leads through various channels, including RFPs, RFIs, bid overviews, and lead generation tools.
61 Conduct capability analysis and prepare detailed proposals and presentations tailored to client requirements.
61 Collaborate with Global Sales and BD teams to understand and leverage international business opportunities, with a focus on Mandarin, Cantonese, and other Asian language support.
61 Client Acquisition and Negotiation
61 Develop and execute sales strategies to penetrate new markets and secure new clients.
61 Negotiate contracts and pricing directly with clients or through global BD teams, ensuring alignment with company objectives and profitability.
61 Liaise with internal stakeholders and clients on legal contracts (e.g., MSA, SOW, PCI, DPA) to ensure smooth execution and compliance.
61 Pipeline Management
61 Maintain an active pipeline of potential clients and opportunities, regularly updating the status of leads.
61 Utilize CRM tools (e.g., Salesforce) to track progress and ensure efficient follow-up on leads.
2. Client Relationship Management
61 Client Support and Escalation Management
61 Serve as the primary point of contact for clients, handling escalations, clarifications, and alignment on business scopes.
61 Establish and maintain strong relationships with clients by providing exceptional service and clear communication channels.
61 Account Management
61 Coordinate with internal Operations teams to optimize existing client projects, exploring opportunities for expansion, new lines of business, and service enhancements.
61 Monitor and follow up on contract renewals, ensuring timely execution and renewal to avoid lapses.
61 Attend regular business review meetings (e.g., MBR, QBR) to discuss performance, opportunities, and challenges.
61 Operational Excellence
61 Collaborate with Operations and Solutions teams to identify cost-saving opportunities, optimize FTE management, and improve service delivery.
61 Address client concerns related to operations, financial discrepancies, and other issues, ensuring timely resolution.
3.3. Cross-Functional Collaboration
61 Global Team Coordination
61 Work closely with Global BD, Solutions, and Operations teams to leverage international resources and capabilities.
61 Serve as the key liaison between local operations and global stakeholders, ensuring seamless communication and alignment.
61 Internal Stakeholder Management
61 Facilitate internal discussions and approvals for pricing, proposals, and contract negotiations.
61 Provide regular updates and insights to senior management on business development activities and client feedback.

Knowledge
1 University graduate project management related major
2 BPO or call center related industry work experience
3 More than 5 years sales o rBD related work experience

Skill
4.Fluency in English
5.Skilled in the use of office software, especially excel, PPT etc.

Ability
6 Good team management ability
7 Good communication, organization ability
8 work under high pressure

Others
Meet business travel requirement